FAQ

Every session is offered at three rates: Access, Standard, and Supporter. It's entirely your choice each time you book.

Standard is the regular rate. Access is reduced, for anyone the standard rate would keep from coming in; choosing it is enough, and there's nothing to fill out. Supporter is higher, for those who are able, and keeps Access appointments available.

I don't bill insurance directly. If your plan covers out-of-network acupuncture, I'm glad to provide a superbill for you to submit for reimbursement. Just ask. 

Tipping isn't expected here. The rate you choose is the full cost of your session. If you'd like to contribute more, the Supporter rate is the way to do it. 

Through any Book button on this site, or directly at the client portal. You can browse open times right away; the system will ask you to create an account once you choose a time. 

We'll talk about what's brought you in, I'll assess how your body is moving and where it's holding, then we'll begin your first treatment. If you've booked acupuncture, you'll rest on the table with the needles in place for about 20 to 25 minutes. Before you leave, we'll go over what I noticed and what makes sense as a next step. Plan for about ninety minutes. 

Most needling registers as a brief pinch, then warmth, heaviness, or nothing at all. The needles are about the width of a hair. If anything feels sharp or uncomfortable, say so and I'll adjust it. 

Loose, comfortable clothing you can move in. Much of the work happens with you clothed, and anything that needs to be uncovered can always be draped for comfort. 

It depends on what we're working with and how long it's been there. After your first visit I'll give you an honest read on what I'd expect, and we'll adjust as your body responds. 

If you need to cancel or reschedule, please give at least 24 hours' notice, so your appointment time can be offered to someone else.

Cancellations with less than 24 hours' notice may be assessed a late cancellation fee. A missed appointment without notice is charged at the full rate of the session booked.

Text me as soon as you know: (341) 333-9482, my number is also in your confirmation email. We'll use the time we have, and the session ends at its scheduled time, since someone else may be on the table after you. The rate is the same as the session booked. 

Please stay home if you have symptoms of COVID-19 or any other contagious illness. There is no fee when you cancel because you're sick, whatever the notice. Staying home protects everyone who comes through this clinic, including you.

For COVID specifically, come back once you're symptom-free and it's been at least 10 days since symptoms began, or once you're symptom-free, it's been at least 7 days, and you've had a negative PCR or rapid antigen test.

Everyone wears an N95 or KN95 mask in the building's shared spaces. That's a policy all the practitioners here hold together, and I'll have a mask for you if you need one.

Inside my treatment room, masking is your choice. I'm glad to wear one; just ask.

Every treatment room in the building runs on the same standard: continuous ventilation, HEPA filtration, CO2 monitoring, and surfaces disinfected between clients. I also test for COVID based on my current exposure and local transmission levels. 

Monday 1:00–5:30pm Tuesday 10:00am–6:00pm Thursday 9:00am–6:00pm Friday 10:00am–6:00pm Closed Wednesday, Saturday, and Sunday. 

Grand Avenue has metered street parking, and the residential side streets just off Grand have unmetered spots. Finding one can take a few minutes, so give yourself an extra five or ten. Arriving unhurried is a better start to your session anyway. Please leave the spots directly in front of the building open; those are reserved. 

The building is reached by stairs, 15 steps at the main entrance and 6 at the side entrance, and isn't wheelchair accessible. If stairs are a barrier, you should still get good care, and I'm glad to point you to two colleagues: Krystal Cade, whose Adams Point office is wheelchair accessible, and Sebastian Stratton-Clarke, who offers massage at your home or a location of your choosing.